Responsible Gaming
at aci44 — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

At aci44, responsible gaming is not an afterthought — it is a foundational part of how we operate. We believe that online betting and casino entertainment should be exactly that: entertainment. It should be enjoyable, controlled, and never a source of financial hardship or personal distress for any player across Bangladesh, whether you are betting on the BPL from Dhaka, following T20 matches from Chittagong, or spinning slots from Sylhet.

aci44 is committed to providing a gambling environment where every registered player has access to clear information, practical self-management tools, and a direct line of support — all in one place. Our platform is strictly for adults aged 21 and above. Every account on aci44 goes through an age verification step, and our team actively monitors for signs of harmful play patterns so we can intervene where needed.

The following sections explain every responsible gaming tool available to you on aci44, how to activate them, and what to do if you feel that your gambling is no longer under your control. We encourage you to read this page in full and to make use of the tools available — not just in a moment of crisis, but as part of your regular, healthy approach to entertainment betting.

Self-Management Tools Overview

aci44 offers a suite of practical tools that put you in direct control of your gambling activity. These tools are available to every registered player and can be activated at any time by contacting our support team via live chat. Here is a summary of what is available and how each one works:

To activate any of these tools, simply open live chat on aci44.io and ask a support agent to apply the limit or restriction to your account. All activations are confirmed in writing within the chat transcript. Reductions to limits and activations of time-outs or self-exclusions are always instant.

Deposit & Spending Limits

One of the simplest and most effective ways to keep your gambling within safe boundaries is to set a deposit limit before you start playing. aci44 supports deposit limits in Bangladeshi Taka (৳) across three time periods. The table below summarises how each type of deposit limit works:

aci44 recommends that all players set a deposit limit when they first create their account — even if the limit is generous. Having a defined ceiling is a healthy habit that protects you from spending more than intended during an unexpected losing run, regardless of whether you consider yourself a high-risk or low-risk player.

Time-Out & Cooling-Off Periods

A time-out is a short-term suspension of your aci44 account. It is designed for players who feel they need a brief break — perhaps after a session that ran longer than intended, a losing streak that felt frustrating, or simply a period of high stress in your personal or professional life. Time-outs are not a sign of weakness; they are a mature, responsible decision that any player can make at any time.

During a time-out, your aci44 account is fully suspended. You will not be able to log in, place bets, deposit funds, or access any game. Any pending free bets or bonus funds are frozen for the duration. Your account balance is safely retained and will be available to you when the time-out expires — or you can request a withdrawal of your balance even during the time-out period.

Available Time-Out Durations

• 24-hour time-out — A one-day break, ideal if you feel a current session has gone on too long.
• 48-hour time-out — A two-day pause, giving you a weekend or a full working cycle away from the platform.
• 7-day time-out — A full week away from aci44, suitable for players who want a reset after a difficult period.
• 30-day time-out — A month-long break, recommended for players who feel their play is becoming more frequent or compulsive than they would like.

To activate a time-out, contact aci44 support via live chat and specify your chosen duration. The suspension is applied to your account immediately. Time-outs cannot be reversed or ended early — once set, the full period must elapse before your account is reactivated. This is an intentional safeguard, not a technical limitation.

Self-Exclusion

Self-exclusion is a longer-term, more serious measure available to players who feel that their gambling has become a problem they cannot manage through shorter tools alone. When you self-exclude from aci44, your account is locked for an extended period, all marketing and promotional communications are stopped immediately, and you will not be able to re-register a new account during the exclusion period.

aci44 treats self-exclusion requests with the highest priority. When you contact support to request self-exclusion, your account will be suspended within minutes of the request being received and confirmed. We do not ask you to explain yourself or justify the decision — your request is enough.

Self-Exclusion Durations

• 6 months — A medium-term exclusion, often chosen by players who recognise a pattern they want to break but feel they may want to return to recreational gambling in the future.
• 1 year — A full-year exclusion, recommended when gambling has caused noticeable financial or personal impact.
• 5 years — A long-term exclusion for players who need extended distance from online gambling to rebuild healthy habits.
• Permanent exclusion — For players who wish to permanently close their aci44 account and never return. This is irreversible.

How to Request Self-Exclusion

1. Contact support: Open live chat on aci44.io and clearly state that you wish to self-exclude. You do not need to provide a reason.
2. Choose your duration: Tell the support agent how long you wish to be excluded — 6 months, 1 year, 5 years, or permanently.
3. Confirm your identity: The agent will verify your account to ensure the exclusion is applied to the correct profile.
4. Instant suspension: Your account is suspended immediately. A confirmation is sent to your registered contact details.
5. Marketing stopped: All promotional messages from aci44 are stopped as part of the same process — you will not receive bonus offers or game notifications during the exclusion period.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. Many people continue gambling long after it has stopped being enjoyable because the habit has become compulsive, or because they are chasing losses in the hope of recovering money already spent. Being honest with yourself about the following warning signs is the first step toward regaining control.

Ask yourself honestly whether any of the following statements apply to you:

If you recognise one or more of these signs in your own behaviour, please take action now. Use one of the self-management tools described on this page, or contact aci44 support directly. The sooner you address the issue, the easier it is to bring gambling back under control — or to step away entirely if that is what is best for you.

Age Protection & Underage Gambling

aci44 is strictly an adults-only platform. Every player must be 21 years of age or older to register, deposit funds, and place bets on aci44.io. Age verification is mandatory during the account registration process and may be requested again at the point of withdrawal. Players who cannot verify their age will have their account suspended until verification is completed.

If you share a device or a mobile number with a minor, it is your responsibility to ensure that they cannot access your aci44 account. We recommend the following practical steps to protect minors in your household:

• Never share your aci44 username or password with anyone, including family members under the age of 21.
• Log out of your aci44 account fully after each session, especially on shared devices.
• Use a strong, unique password for your aci44 account that cannot be easily guessed.
• Enable any available device-level screen time or parental control features on smartphones and tablets used by young people in your home.
• Store your bKash, Nagad, or Rocket details securely and separately from your aci44 login credentials.

Getting Help

If you feel that gambling has become more than just entertainment — that it is causing stress, financial difficulty, or relationship problems — the most important thing you can do is reach out and talk to someone. You do not have to manage this alone, and asking for help is always the right decision.

Contact aci44 Support

Our support team is available 24 hours a day, 7 days a week via live chat on aci44.io. You can ask us to apply any of the responsible gaming tools described on this page, request a withdrawal of your remaining balance, or simply talk through your concerns. Everything you share with us in a support conversation is treated with complete confidentiality.

You can also write to us at [email protected] (plain text — not a clickable link). Responsible gaming enquiries are handled with the same urgency as financial support requests — typically acknowledged within 2 hours and fully resolved within 24 hours.

Practical Steps You Can Take Right Now

1. Pause and reflect: Before your next session, honestly review your recent activity statement in your aci44 account dashboard. Look at your net position, total time spent, and frequency of sessions over the past 30 days.
2. Set a limit: Contact support and ask to have a daily or weekly deposit limit applied to your account. Even a modest limit creates a healthy boundary.
3. Take a time-out: If you are feeling overwhelmed, request a 7-day or 30-day time-out. Use the break to reassess your relationship with gambling without the pressure of having access to the platform.
4. Talk to someone you trust: A family member, friend, or colleague can provide perspective that is hard to see from the inside. You do not need to go into financial detail — simply talking about feeling stressed or out of control can help.
5. Self-exclude if needed: If shorter tools are not enough, request a self-exclusion. It is the strongest tool available on aci44 and it is there for exactly this situation.

aci44 also encourages players who are dealing with gambling-related difficulties to seek support from professional counselling services and mental health resources available in Bangladesh. Our support team can provide direction if you are unsure where to turn. Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, we understand the community you are part of and the support networks available in Bangladesh.