aci44 Privacy Policy
At aci44, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use and protect that data, who we share it with, and what rights you hold over your own information. Your trust is the foundation of everything we do at aci44.
All personal data collected by aci44 is stored behind 256-bit SSL encryption and access-controlled server infrastructure. We never store raw payment credentials.
aci44 does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. Your data is used solely to deliver and improve our services.
Registered players on aci44 have the right to access, correct, and request deletion of their personal data at any time by contacting our 24/7 support team.
Payment data processed via bKash, Nagad, Rocket, and Upay is handled directly by those providers under their own security standards. aci44 never receives or stores full card or wallet credentials.
aci44 uses only essential and analytics cookies necessary to keep the platform functional and to understand usage patterns. No aggressive third-party tracking cookies are deployed.
Every category of data we collect and process is supported by a defined legal basis — contract performance, legal obligation, legitimate interest, or your explicit consent — as detailed in this policy.
Who We Are
aci44 is an online betting and casino platform operating at aci44.io and serving players located in Bangladesh. Throughout this Privacy Policy, references to "aci44", "we", "us", or "our" refer to the operators of the aci44 platform. References to "you", "your", or "player" refer to any individual who visits, browses, registers on, or otherwise interacts with aci44.io.
aci44 acts as the data controller in respect of the personal data collected through this platform. This means we are responsible for determining the purposes and means by which your personal data is processed. We are committed to processing your data responsibly, transparently, and in accordance with the applicable data protection principles that govern platforms serving consumers in Bangladesh.
If you have any questions about this Privacy Policy or how we handle your data, you may contact our support team via live chat at any time or send a written enquiry to [email protected] (plain text — not a clickable link).
Data We Collect
aci44 collects personal data in several ways: directly from you when you register and use the platform, automatically when you browse the site, and from third-party providers involved in payment processing and identity verification. The categories of data we collect are set out below.
2.1 Registration Data
When you create an aci44 account, we collect the information you provide during the registration process, which typically includes:
- Full legal name
- Date of birth (to verify that you meet the 21+ age requirement)
- Mobile phone number registered in Bangladesh
- Chosen username and encrypted password
- Preferred payment method (bKash, Nagad, Rocket, or Upay)
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations and to process withdrawal requests, we may request copies of identity documents such as your National ID Card, passport, or driving licence. This data is collected, reviewed, and then stored securely. We do not share KYC documents with third parties beyond identity verification service providers acting on our behalf.
2.3 Transaction Data
We collect records of all deposits, withdrawals, bets, game sessions, and bonus activity associated with your account. This includes transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), and the payment method used for each transaction.
2.4 Technical & Device Data
When you access aci44.io, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is collected to maintain platform security and to diagnose technical issues.
2.5 Behavioural & Usage Data
We collect data about how you interact with aci44.io, including which pages you visit, which games you play, how long you spend on each section, and which promotions you view or engage with. This data is used in aggregate to improve the platform experience and to tailor promotional content to player preferences.
2.6 Communications Data
If you contact aci44 via live chat, email, or any other support channel, we retain records of those communications — including your messages and our responses — for quality assurance, training, and dispute resolution purposes.
How We Use Your Data
aci44 uses your personal data for the following purposes. Each purpose is tied to a legal basis, which is described in Section 4.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Creating and managing your account | Registration data, KYC data | Contract performance |
| Processing deposits and withdrawals | Transaction data, payment method details | Contract performance |
| Verifying your age and identity (KYC) | KYC documents, registration data | Legal obligation |
| Detecting and preventing fraud or abuse | Technical data, transaction data, behavioural data | Legitimate interest |
| Sending account-related notifications | Registration data, communications data | Contract performance |
| Sending promotional offers (where opted in) | Registration data, behavioural data | Consent |
| Improving platform performance and UX | Behavioural data, technical data | Legitimate interest |
| Resolving support queries and disputes | Communications data, transaction data | Contract performance / Legitimate interest |
| Responsible gaming monitoring | Behavioural data, transaction data | Legal obligation / Legitimate interest |
| Complying with financial crime obligations | All categories as required | Legal obligation |
Legal Basis for Processing
4.1 Contract Performance
The majority of data processing on aci44 is necessary to deliver the services you have agreed to when creating an account. This includes processing deposits and withdrawals, settling bets, maintaining your account balance, and providing customer support. Without this data processing, we cannot fulfil our obligations under the user agreement.
4.2 Legal Obligation
Certain processing is required for aci44 to comply with applicable legal and regulatory obligations. This includes Know Your Customer (KYC) identity verification, age verification to confirm players are 21 or above, and transaction monitoring for financial crime prevention purposes. aci44 cannot waive or opt out of these processing activities regardless of user preference.
4.3 Legitimate Interest
aci44 processes some data on the basis of our legitimate business interests, provided those interests are not outweighed by your rights. This includes fraud detection, platform security monitoring, analytics to improve the platform, and responsible gaming behavioural analysis. You have the right to object to processing carried out on this basis — see Section 9 for details of your rights.
4.4 Consent
Where aci44 sends you promotional communications (such as bonus offers, tournament announcements, or seasonal promotions relating to events like BPL, IPL, T20 World Cup, or Eid), we do so only on the basis of your consent. You may withdraw your consent to receive marketing communications at any time by contacting support or updating your notification preferences in your account settings.
Data Sharing
aci44 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.
5.1 Payment Processors
To process your deposits and withdrawals, aci44 shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, or Upay. Each of these providers operates under its own privacy policy and is responsible for the security of data processed within its own systems. aci44 does not receive or store your mobile wallet PIN or other payment authentication credentials.
5.2 Identity Verification Providers
To fulfil KYC obligations, aci44 may engage a third-party identity verification service provider. This provider receives copies of identity documents you submit and returns a verification result to aci44. The provider is contractually bound to process this data solely for verification purposes and to apply appropriate data security measures.
5.3 Game Content Providers
aci44's casino and slot games are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier necessary to launch and operate game sessions. They do not receive your full registration details, payment information, or KYC documents.
5.4 Legal and Regulatory Disclosure
aci44 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities if required to do so by applicable law or a valid legal order. In such cases, aci44 will disclose only the data specifically required by the order and will, where legally permitted, notify you of the disclosure.
5.5 Business Transfers
In the event that aci44's business is acquired by or merged with another entity, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, aci44 will endeavour to notify registered players in advance and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
Data Security
aci44 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures in place include:
- 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the aci44.io servers.
- Encrypted password storage — your account password is stored as a salted cryptographic hash. aci44 staff cannot view your password in plain text.
- Access controls — access to personal data held by aci44 is restricted to staff members who require it to perform their role, and is subject to role-based permission controls.
- Regular security reviews — aci44's platform undergoes periodic security assessments to identify and remediate vulnerabilities.
- Secure data centres — player data is stored on servers that apply physical and network-level access controls and are maintained in compliance with industry security standards.
While aci44 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security against all threats. You also play a role in keeping your account secure: never share your login credentials, use a strong unique password, and contact support immediately if you suspect unauthorised access to your account.
Cookies & Tracking Technologies
aci44 uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use the site. A cookie is a small text file placed on your device by a website you visit. The following table summarises the types of cookies used on aci44.io:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, remember your cart/bet slip, enable platform functionality. These cookies are strictly necessary and cannot be disabled without breaking core features. | Session (cleared on logout or browser close) |
| Preference / Functional | Remember your display preferences and language settings to provide a more personalised experience on return visits. | Up to 12 months |
| Analytics | Collect anonymised data about page visits, time on site, and feature usage to help aci44 understand which areas of the platform are most valuable to players and where improvements are needed. | Up to 24 months |
| Security | Detect and prevent fraudulent activity, bot access, and suspicious login patterns. | Session / up to 30 days |
aci44 does not deploy third-party advertising cookies or cross-site tracking pixels. You may configure your browser to refuse or delete cookies; however, disabling essential cookies will prevent you from logging into your account and using core platform features.
Data Retention
aci44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied are as follows:
- Account registration data: Retained for the duration of your account and for a period of five years following permanent account closure, to satisfy financial record-keeping obligations.
- KYC documents: Retained for a minimum of five years from the date of submission, in accordance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of each transaction.
- Support communications: Retained for two years from the date of the last communication in each support thread.
- Analytics and behavioural data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Raw behavioural logs are deleted or anonymised within 24 months.
- Marketing consent records: Retained until consent is withdrawn and for one year thereafter as evidence of the consent having been given.
When data is no longer required, aci44 applies secure deletion or anonymisation procedures to ensure that it cannot be reconstructed or linked back to you as an individual.
Your Rights
As a player on aci44, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link). We will respond to all verified requests within a reasonable timeframe.
Minors & Age Verification
aci44 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and aci44 reserves the right to request additional proof of age documentation at any time.
If aci44 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated data will be reviewed, and any real-funds balance will be returned to the payment method used for deposit after identity of the account holder is confirmed. The account will then be permanently closed and the data deleted to the extent permitted by legal retention obligations.
Third-Party Services
aci44.io may contain links to third-party websites or services — for example, links to payment provider information pages for bKash, Nagad, Rocket, or Upay. This Privacy Policy applies only to data collected and processed by aci44 directly. If you follow a link to a third-party website, that website's own privacy policy will govern the collection and use of your data on that site.
aci44 is not responsible for the privacy practices or the content of any third-party website. We encourage you to read the privacy policies of any third-party services you use in connection with your aci44 account, particularly those of your chosen mobile financial service provider.
Game content on aci44 is delivered by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (session identifiers) within their game engines. aci44 requires all game providers to apply data security standards consistent with this policy, and none of these providers receive your full personal or financial details.
Changes to This Privacy Policy
aci44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may additionally notify registered players via their registered mobile number or via an in-platform notice displayed upon login.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect and use your data. Your continued use of aci44 following any update to this policy constitutes your acknowledgement of the revised version. If you do not agree with any update, you should cease using the platform and may request account closure by contacting the support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data aci44 holds about you, please reach out using the contact details below. All contact details are provided as plain text — they are not clickable links.
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week via aci44.io
- Response Time: Privacy-related requests are acknowledged within 48 hours and resolved within 30 days of receipt of a complete, verified request
- Service Area: Serving players across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar
Ready to Experience aci44?
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